All you wanted to know about the work flow of promesso

 

Vintage pieces and their condition/sizes/origin/material

Every item promesso sells is carefully chosen, preferance goes to natural materials (silk, cotton, wool). Each item is unique (in size/colour). Due to the vintage nature of clothes and their previous life, the items can have minor flaws and signs of wear. Keep it in mind, please, respect these imperfections and embrace their unique stories.

All the information concerning size/condition/material/flaws will be listed in the shop.

I have chosen the following categories to describe the quality of each piece:

 

Perfect condition - amazing condition, some minor flaws.

Very good condition - minor to small flaws, all visible in the photos

Good condition - flaws visible as described under the images.

 

Returns

At this time I won't be able to accept returns: due to the nature and condition of a vintage piece, ecological reasons. If you have any hesitation before buying, please contact me for more information about the piece.

 

Shipment

Please allow 1-3 business days to handle your order. A confirmation email will be sent to you after the parcel is shipped.

I ship nationally (Belgium) and internationally.

I know that shipping costs can be pricy, that's why I want to offer several possibilities of shipment (including pick-up points, which are much cheaper than delivering to home addres).

I ship with BPost, DPD and Mondial Relay.

If you have any other questions or remarks about shipment, don't hesitate to contact me.

 

Free shipping on orders over 150 eur.

 

New drops

New drops will appear online once a week: on Friday or Sunday. Stay tuned and also follow the instagram page of promesso for more news/promotions.

 

Outlet

I am not a big fan of seasonal sales. However, from time to time, in the outlet section you can find small treats to make your day.

 

 

Terms and conditions

GENERAL

This website is operated by Promesso Vintage (Nadezda Zheksimbaeva, Bergendriesstraat 75A-001, 9160 Lokeren, BE 0758.504.573). Throughout the site, the terms “we”, “us” and “our” refer to Promesso Vintage (Nadezda Zheksimbaeva). Promesso Vintage (Nadezda Zheksimbaeva) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using this website and placing an order you agree with the terms and conditions as described below.

 

ORDERS

Once you have placed your order, we will send you an order confirmation email detailing the products you have ordered. Your order will be processed within 1-3 business days after payment.

We do our best to keep our website as up-to-date as possible.

Orders are only effectively paid from the moment the payment has been received.

 

DELIVERY

Orders should arrive within 3-5 workdays after your order has been processed by us but may vary depending on the destination.  Please note the delivery time is indicative and is therefore not guaranteed.

Promesso Vintage (Nadezda Zheksimbaeva) is not responsible for any delays of your package during delivery. 

It's your responsibility to fill in the correct delivery address. When supplying a wrong delivery address the costs for a second delivery will be at your expense. If your information is not complete, it can slow down the processing of your order.

 

PRICES & PAYMENT

All prices indicated on this website are in EUR, include VAT (21%)  and exclude transportation expenses. The billing is done according to the price in the order confirmation.

Purchases made on Promesso Vintage (Nadezda Zheksimbaeva) are secured through trusted internet payment processing companies and PayPal.  All personal debit and credit card information transmitted are handled by secured connections.

Promesso Vintage (Nadezda Zheksimbaeva) can modify prices at any moment without prior notice.

 

CONTENT

The content of this website including products, texts, images, descriptions, data, designs, photography has been compiled with the greatest care. However, the information on our site may contain typographical errors or inaccuracies and may not be complete or current. We therefore may update, change or delete any content at any time and without prior notice. 

The content is not binding and is provided for informational purposes only.

 

DUTIES AND TAXES

The buyer is responsible for any additional taxes and duties, we are not responsible for any fees charged by third parties.

 

FORCE OF THE MAJORITY

Promesso Vintage (Nadezda Zheksimbaeva) reserves the right to, in case of force majeure, stop the processing of an order and ultimately cancel the order without any damage restitution. 

Force majeur is any external cause as well as any circumstance, not directly related to products and services provided by Promesso Vintage (Nadezda Zheksimbaeva),  which cannot be the responsibility of Promesso Vintage (Nadezda Zheksimbaeva).

 

RIGHT TO RENOUNCE

Due to the fragile nature of the products, we are not able to take returns at the moment. All the necessary information regarding the size/measurements/material/country of origin of the piece is mentioned in the description. Detailed photos are provided.

 

LIABILITY

We shall not be liable for damages in any form whatsoever, either physical, material or immaterial.

Any damage caused from shipping is to be taken up by you with the shipping company. We do not assume any responsibility for lost packages.

 

PERSONAL INFORMATION

By ordering goods or services from Promesso Vintage (Nadezda Zheksimbaeva). The buyer explicitly allows his personal data to be processed for administrative purposes such as managing a customer database, recording orders, deliveries and invoices.  Personal data will only be processed for promotional purposes, personalized advertising and/or other marketing related purposes after your approval.

Promesso Vintage (Nadezda Zheksimbaeva) will never disclose or pass on personal data to third parties, unless explicitly requested to do so by the judicial authorities or when it is legally required to do so. Teint Teint (Meyvis Sally) will always notify the buyer and explicitly ask for his consent before supplying his personal information to a third party. At all times the buyer has the right to view and correct his personal information.